The Kaplan and Norton Balanced Scorecard is a strategic management framework that helps organizations translate their vision and strategy into actionable objectives across four key perspectives: Financial, Customer, Internal Processes, and Learning & Growth. This approach allows companies to measure performance beyond traditional financial metrics by incorporating customer satisfactio... https://www.hrhelpboard.com/performance-management/articles/kaplan-and-norton-4-four-perspectives-of-the-balanced-scorecard-its-purpose-benefits-6.html