Alex has a unusual capability to challenge how leaders Imagine — and do it in a means that evokes alignment, not defensiveness. Our govt group still left with clarity, urgency, along with a shared vision for a way to steer in the age of AI. Ahead of these roles, Joel https://www.researchgate.net/publication/390591862_The_Growing_Role_of_AI_in_CustomerService_Understanding_ConsumerPerceptions